To check the status of the order, click on the below link below and enter your order details

https://www.nuamore.com/pages/tracking

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!).

Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat, email (support@nuamore.com) for any questions.

At Nuamōre, we work hard to ensure every order reaches you safely and on time. Please read our shipping policy carefully as it outlines our responsibilities and yours once an order has been placed.

Processing & Delivery
Orders are typically processed within 1–3 business days. Estimated delivery times vary by region and will be displayed at checkout. Please note that delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or Incomplete Address
Customers are fully responsible for providing a correct and complete shipping address at the time of purchase. Nuamōre is not liable for orders that are delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, the customer will be responsible for the cost of reshipment. Nuamōre reserves the right not to issue a refund for orders that cannot be recovered.

Delivered But Not Received
If your tracking information shows your order as delivered but you have not received it, please take the following steps:

• Check around your property, including any safe spots, mailboxes, or with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, please contact us at support@nuamore.com with your order number. We will open an investigation with the courier on your behalf.

Lost or Damaged in Transit
If your order is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will

Most orders are delivered within 7-10 days. Once your order ships you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

We offer free shipping on qualifying orders. Free shipping thresholds and eligible regions are shown at checkout. Some destinations may have a shipping fee — the exact amount will be displayed before you confirm your order.

We process orders quickly, so please contact us as soon as possible if your address needs to change. Email us at support@nuamore.com with your order number and the correct address and we'll do our best to update it before it ships.

We're sorry to hear that! Carriers sometimes mark parcels as delivered a little early. We suggest checking with neighbours and any safe spots around your home first. If your parcel still hasn't arrived within 2 business days of the delivery scan, please get in touch and we'll investigate straight away.

Delays can occasionally happen due to high demand or courier congestion. Use your tracking link to check the latest status. If your estimated delivery date has passed and there's no update, please contact us and we'll look into it for you.

At Nuamōre, every piece is crafted to be loved. If something isn't quite right, we're here to help.

Return Window
We accept returns within 14 days of delivery. To begin your return, log in to your account and use the returns portal, or CLICK HERE to start the return process.

Return Requirements
To be eligible for a return, please ensure the following:

• Items must be in their original condition with no signs of wear or damage
• Items must be returned in all original packaging, including tags, box, and pouch
• Sets must be returned as a complete set — individual items from a set cannot be returned separately
• Returns must be made from the same country in which the order was originally placed

Items Not Eligible for Return
The following items cannot be returned:

• Worn or used items
• Items returned without original packaging
• Mystery gifts and complimentary free gifts
• Custom or personalised items
• Free replacements

Refused & Rejected Packages
If a package is refused or rejected at delivery, a refund will not be issued unless the item is successfully returned to us. If you have a change of mind after placing your order, please accept the delivery and make a return request

Return Shipping Fees
Shipping fees are non-refundable. A fixed return shipping fee applies based on your location and will be deducted from your refund:

Region Fee

United States $10

Canada $24.95

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.

Return shipping for defective or warranty items is fully covered by us.

A Note on Your Return
At Nuamōre, returned items are donated to charity — because every girl deserves to shine. ✨

Yes! If you'd prefer a different size, colour, or style, just let us know when you contact us. We'll do our best to arrange an exchange — subject to stock availability.

Your Nuamōre watch includes a sizing tool and extra links. To remove a link, use the tool to gently push the pin out from the underside of the bracelet. You can find a detailed video guide on our website via the link below

https://www.nuamore.com/pages/watches

Our watches are crafted from high-quality stainless steel with scratch-resistant glass and a water-resistant design. Each piece features a precision quartz movement and a slim 6.85mm case — built to be worn every day, everywhere.

Our watches are built to withstand everyday life, featuring water resistance up to 5 ATM. Crafted from tarnish-resistant materials, they maintain their shine with minimal upkeep. 

Every Nuamōre piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects. If something isn't right, we'll arrange a free replacement or repair part for you — no hassle.
Please note the warranty does not cover general wear and tear, accidental damage, misuse, neglect, or unauthorised repair attempts. To make a warranty claim, reach out to us at support@nuamore.com with your order number and a photo or short video of the issue.

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Nuamōre.

To submit your warranty claim, please contact us at support@nuamore.com.

Important

By submitting a warranty claim, you acknowledge and agree to the following terms:

• Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
• If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
• If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
• Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.